Subscriptions

Overview

MemberPass offers a flexible range of subscription plans designed to scale with your business—from pay-as-you-go options to custom, enterprise-ready solutions. Select the plan that best aligns with your business goals. Crucially, all subscription plans include uncapped revenue and unlimited sales, ensuring no limits on the revenue you can generate.

Key Features & Limits

Below is a breakdown of the key features and limitations associated with MemberPass plans. All plans support an unlimited number of recurring subscribers.

• Number of Bot Projects: The maximum number of simultaneous bot projects you can manage. All plan restrictions and limitations are shared between the total number of membership bot projects you create and maintain.
• Number of Lifetime Memberships: The total allowable number of lifetime non-recurring memberships you can sell. This limit is valid for the lifetime of the account and applies to the designated limit of your plan plus new subscribers joining from the linking date of the channel, group, or supergroup.
  Definition

  A "lifetime membership subscriber" is a customer who purchases a "non-recurring" subscription plan with validity set to "lifetime" (essentially a lifetime-valid, one-time paid customer).

• Number of Access Codes: The quantity of free access codes allocated per billing cycle from the first day of the cycle.
  Note

  MemberPass does not charge transaction fees for the allocated free access codes. An access code is considered "used" when generated (not when redeemed). Unused codes do not carry over to the next cycle. Exceeding the free allotment incurs standard transaction fees at the rate applicable to your plan.

• White-Label Branding:
  • Starter Plan: "Powered by MemberPass" branding is removed from the membership bot and bot responses but remains on the membership bot portal page.
  • Growth Plan: Branding is removed from all areas.
  Note

  Custom branding options are not available on any plan at this time.

• Referral Program: Grants access to the built-in single-level, percentage-based affiliate program.
  Details

  The program supports mass payouts via PayPal Payouts (fiat) and CoinPayments (crypto). MemberPass provides resources to initiate payouts but does not monitor the process or charge fees on payouts or members.

Subscribing to a Plan

Before using MemberPass services, you need to subscribe to a plan. To subscribe to a plan, go to Plans & Billing page and then follow the steps below:

1. Review the features and limits of available plans.
2. Select the desired plan by clicking "Subscribe to [Plan Name]".
3. Complete the initial payment via our secure payment processor.

Upon successful payment, you will be redirected to the MemberPass dashboard, where you can view your subscription status and currently accumulated usage-based fees.

Transaction Fees

Transaction fees are usage-based charges considered part of your subscription cost. For detailed information on fee structures, billing methods, and currency conversions, please refer to the Transaction Fees documentation.

Payment Processors

MemberPass offers all available payment processors to all projects you create. However, gateway or feature availability may vary based on location and other factors.

Managing Your Subscription

Changing Payment Methods

Update your payment method anytime via the billing portal. Navigate to Plans & Billing > Go to Billing Portal.

Upgrading or Downgrading

You can switch plans at any time. When you change your plan, the new transaction fee rates apply immediately. Previous transactions are not recalculated.

Upgrading to a Higher Tier

When you upgrade to a higher-priced plan, the change takes effect immediately. Here's exactly what happens:

1. Your current plan is immediately ended, and the new plan begins.
2. We calculate a credit for the unused time remaining on your current plan.
3. It is then deducted from the full cost of the new, higher plan rate.
4. No credits will be issued to your account since you are upgrading to a higher plan.
5. Only the difference between these amounts is charged to your payment method within a maximum of 1 hour from the plan change being performed.

Downgrading to a Lower Tier

When you downgrade to a lower-priced plan, your plan changes immediately but you won't receive a cash refund. Instead:

1. Your current plan ends immediately, and the new lower-priced plan begins.
2. A credit is calculated for unused time on your current, higher-priced plan.
3. The cost for the remaining time on the new plan is deducted from this credit.
4. The resulting final amount is issued as credit to your account balance (no cash refund will be performed).
5. This credit automatically applies to your future invoices as well as usage-based transaction fees until fully used.

Downgrading to Free Tier

When downgrading to the free tier with no pricing, the credit system works seamlessly to settle the occurring transaction fees:

1. Your paid plan ends immediately, free tier (which still has transaction fees) begins.
2. Since the new plan is $0/month, the entire unused time credit is added to your account balance.
3. Your usage is tracked and calculated at the end of each billing cycle.
4. When the invoice is generated, your account credit automatically pays the occurred transaction fees.
5. Your payment method is only charged once your account credit is fully depleted.

Important Notes on Billing Changes

• Proration Accuracy: All proration calculations are performed down to the second for maximum accuracy. Actual amounts may vary slightly based on usage-based billing, taxes, and timezone differences.
• Credits: Credits never expire and will continue to apply to future invoices until fully used.
• Stripe Connect & Credits: In case if you downgrade to the free tier plan and used only the "Stripe Connect" powered payment method alone (in this scenario, transaction fees are withheld directly and does not generate any transaction fees as billable charges), the unused account credits can still be used towards any payment you make in future towards any Envigo Innovations, LLC products, including MemberPass.
• Downgrade Restrictions: You cannot downgrade to a plan with lower limits than your current usage (e.g., active projects limit) without first reducing your usage.

Cancelling Your Subscription

Cancel anytime via Plans & Billing > Cancel. Access remains active until the subscription expiry date. No further renewals will occur.

Resuming a Subscription

A cancelled subscription can be resumed before its expiry date via Plans & Billing > Resume.

Billing Policies

Grace Periods & Overdue Payments

MemberPass provides a 30-calendar-day grace period to settle overdue amounts (subscription or transaction fees).

• During Grace Period: No restrictions are imposed on the account. We will automatically attempt to recover the due amount up to a maximum of 8 times.
• Failure to Recover: If the amount is not recovered within the grace period, the account enters a full lockdown. New revenue generation will be paused until the overdue amount is settled.

Refunds

MemberPass does not offer refunds. We provide free tiers to allow comprehensive testing of our platform's core functionality and value prior to purchase. Transaction fees represent a service cost for processed transactions and are non-refundable.

Account Suspension

If the overdue amount is not settled within the grace period timelines, the following actions are taken:

1. > 30 Days (Lockdown): Full account lockdown; no new revenue generation.
2. > 60 Days (Permanent Suspension): The account is permanently suspended. All active customer subscriptions are permanently cancelled, and the account enters a state where no further revenue can be generated.
3. > 90 Days (Deletion): The account may be permanently deleted, including the entire customer base and all account-related information.