Status Reference

Every status label you might see in MemberPass — subscription statuses, member statuses, and payment statuses — explained in plain language.

A colour-coded pill on a list row is worth a thousand words — but only if you know what it means. This page is the reference for every status badge and enum value across the MemberPass dashboard.

Subscription statuses (13 total)

The SubscriptionStatus enum appears on the Managing Subscriptions page and on subscriber-facing views.

Status	Badge colour	Meaning	Typical next step
Trialing	yellow	Inside a plan's trial period; no real charge has occurred.	Convert to Active at trial end (card-required) or let it expire (cardless).
Active	green	Currently paid and granting access.	Renew on cycle end.
Incomplete	orange	Payment didn't complete in the provider's expected window.	Manual follow-up — the subscriber may need to retry the charge.
Expired	red	Billing cycle ended; access has stopped.	Resubscribe if desired.
Past Due	red	A renewal charge failed; retry window is open.	Update payment method in the provider's dashboard.
Canceled	zinc	The subscriber or creator cancelled; access continues until cycle end.	No action — will flip to Expired automatically.
Unpaid	red	Payment failed and retries are exhausted.	Subscription lapses; resubscribe to restore access.
Paused	yellow	Temporarily paused by you or the provider.	Unpause to resume billing.
Processing	blue	Payment is being processed by the provider.	Wait — status refreshes when the provider finishes.
Succeeded	green	Payment completed successfully.	Bot activates access automatically.
Capturable	blue	Payment is authorized but not yet captured.	Capture (usually automatic).
Failed	red	Payment outright failed (declined, fraud hold, etc.).	Subscriber retries or picks a different method.
Pending	blue	Payment submitted, awaiting confirmation.	Wait for provider webhook (fiat: minutes; crypto: up to an hour).

Member statuses (5 total)

The ProjectUserStatus enum appears on the Managing Members page.

Status	Badge colour	Meaning
Lead	zinc	Interacted with your bot but hasn't subscribed or trialled yet.
Trialing	yellow	Inside a trial period of a plan.
Customer	green	Has an active paid subscription.
Churned	red	Previously Customer or Trialing; no longer has active access.
Banned	black	Explicitly banned via `/ban` admin command or equivalent.

Transitions

Lead → Trialing — start a trial.
Lead / Trialing → Customer — complete a paid subscription.
Customer / Trialing → Churned — cancellation reaches cycle end, or payment failure exhausts retries.
Any → Banned — admin action.

Status changes are automatic and driven by the subscription lifecycle — you don't change a member's status directly from the Members page.

Payment statuses (used inside Payment History)

The ProjectSubscriptionPaymentStatus enum appears on the portal's Payment history rows.

Status	Badge colour	Meaning
Successful	green	The payment completed and settled.
Pending	amber	Submitted to the provider, awaiting confirmation.
Failed	red	The payment did not go through.
Refunded	zinc	The creator (or provider) refunded the payment.

Payment provider modes

From the PaymentProviderMode enum:

Mode	Meaning
Live	Production — real money moves.
Test / Sandbox	No real money; use provider-specific test credentials. Note: Telegram Stars and Access Codes are Live-only.

Billing cycles

From the SubscriptionBillingCycle enum, on plans:

Cycle	Meaning
Days	Billed every N days (e.g. every 7 Days).
Weeks	Billed every N weeks.
Months	Billed every N months.
Years	Billed every N years.
Lifetime	One-time payment, permanent access. Cycle count is locked to 1 for Lifetime.

Trial mode types

From the TrialModeType enum:

Type	Meaning
Project	A subscriber gets one trial across any plan in the project.
Plan	A subscriber can trial this plan once, even if they trialled a different plan previously.

Resource types

From the ResourceType enum:

Type	Meaning	Creatable from dashboard?
Manual	A free-form placeholder you fulfil yourself.	✅ Yes
Channel	A Telegram broadcast channel.	❌ Created via bot when you grant it admin rights in Telegram.
Group	A Telegram group.	❌ Created via bot.
Supergroup	A Telegram supergroup with topics.	❌ Created via bot.

Platform types

From the PlatformType enum:

Type	Status
Telegram	✅ Live
Slack	⏳ Coming soon
Discord	⏳ Coming soon
Viber	⏳ Coming soon

Managing subscriptions — where most of these statuses appear.
Managing members — member statuses.
Troubleshooting — what to do when a status looks wrong.
Glossary — every MemberPass term.

Status Reference

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