Managing Members
Browse, filter, and inspect the users of your MemberPass project — Leads, Trialing, Customers, and Churned.
By the end of this page, you'll know how to find any user in your project, read their current status, and open their details.
A member (called a "Project User" internally) is anyone who's interacted with your project — a person who tapped your bot, started a trial, bought a subscription, or was once a customer and has since left. Every member lives inside exactly one project.
Navigating to Members. From the sidebar, open Project Users (or Members — the label depends on context). When a project is selected, you'll see only that project's members; on the global All Project Users route you see everyone across all your projects.
The five member statuses
Every member carries exactly one status at any time. MemberPass updates it as the person's relationship to your project changes.
| Status | Badge colour | Meaning |
|---|---|---|
| Lead | zinc | Interacted with the bot but hasn't subscribed (or trialled) yet. |
| Trialing | yellow | Currently inside a trial period of a plan. |
| Customer | green | Has an active paid subscription. |
| Churned | red | Was previously a Customer or Trialing, and no longer has an active subscription. |
| Banned | black | Blocked from your project — can't subscribe or interact. |
Filters
The Members page has four filter tabs at the top, matching the most common statuses:
Default view. Shows every member regardless of status — Leads, Trialing, Customers, Churned, and Banned.
Members whose status is Customer — your active paying base.
Members whose status is Trialing — inside a trial period right now.
Members whose status is Churned — previously active, no longer subscribed.
Banned members don't have a dedicated filter tab, but they're included in All users. Their black status badge makes them easy to spot.
List columns
Each row on the Members page shows:
| Column | Content |
|---|---|
| User | Avatar, display name, and Telegram user ID. |
| Status | Badge showing Lead / Trialing / Customer / Churned / Banned. |
| Project | Which project this record is under (only shown on the global view). |
| Joined Time | When the member was first seen on the project, formatted in your account timezone. |
You can sort by User (name), Status, Project, or Joined Time — click any column header to toggle asc/desc. Pagination defaults to 15 rows per page.
Per-row actions
Every row has a small ellipsis (⋯) dropdown with two actions:
- View Details — opens a flyout with the member's full information (see below).
- Activity — opens a timeline flyout showing every tracked activity for this member (signups, payments, cancellations, bot interactions).
That's it for built-in row actions. There's no "Send magic login link", "Manually add member", "Edit", or "Remove" on the Members page. Member lifecycle happens through the subscription flow (members subscribe via your bot or portal) and through the Subscriptions page when you need to take action on their subscription.
View Details flyout
Clicking View Details opens a right-side flyout showing:
- User ID — MemberPass's internal identifier.
- User Details — avatar, display name, email (or "No Email" if the member never provided one).
- Project — which project, its icon, and platform type.
- Status — the same status badge, in its full coloured form.
- Telegram Chat ID — the numeric Telegram ID (only shown if the member is linked via Telegram).
- Referred By — if the member was brought in by another member via referral, the original referrer's name and avatar.
- Joined Time — the first-seen date, formatted in your account timezone.
It's read-only — the flyout is a "see everything about this member at a glance" view, not an edit form.
Activity timeline
Clicking Activity opens a separate flyout with a chronological stream of events for this member — every signup, renewal, payment, cancellation, and notable bot interaction MemberPass has recorded. Useful for:
- Diagnosing a support ticket — "What did they actually do before they say they were charged?"
- Verifying automation — "Did the bot really send the onboarding message?"
- Audit — when a payment dispute or chargeback lands, the timeline is your first stop.
Common workflows
Frequently asked
Related
- Managing subscriptions — for the subscription lifecycle that drives member statuses.
- Subscription plans → targeting — target Newcomers / Customers / Churned at the plan level.
- Dashboard analytics — aggregate counts across all statuses.