Cancel Your Subscription
How to cancel a MemberPass subscription from the portal or bot, what happens to your access, and how to resubscribe.
By the end of this page, you'll know exactly how to cancel your subscription, what happens next, and how to come back if you change your mind.
You can cancel any active or trialing subscription at any time — from either the web portal or the Telegram bot. Cancellation is free, instant to trigger, and keeps your access until the end of your current billing period.
Cancelling here stops future MemberPass renewals. Some payment providers (e.g. PayPal) maintain their own subscription agreement; if your cancellation doesn't reflect there within a day, also cancel directly in the provider's customer portal to be safe.
What cancellation does
When you cancel, MemberPass:
- Queues a cancellation job that marks your subscription as Canceled on our side.
- Stops future automatic renewals — the next billing cycle won't charge your payment method.
- Leaves your access in place until your current paid period (or trial) ends. After that, you're automatically removed from the Telegram resources the subscription unlocked.
No refund is issued automatically. If you want a refund for the current period, contact the creator directly — refund policies are each creator's own decision, processed via their payment provider.
How to cancel
Sign in to the portal. Click your name in the header and choose My Memberships.
A confirmation modal explains what will happen. Confirm by clicking the cancel button inside the modal (or dismiss to back out).
A success banner appears: "Your subscription has been cancelled. You'll keep access until the end of the current billing period."
Cancel is rate-limited — typically up to 3 attempts in a 10-minute window per account. This stops accidental double-clicks from causing issues; you almost never need to cancel more than once.
On the subscription status card the bot shows you, find the ❌ Cancel Subscription button.
Tap it. The bot replies with a confirmation prompt to prevent accidental clicks.
The bot confirms the cancellation. Your access continues until the end of your current billing period; after that the bot removes you from the paid channels.
What happens after cancellation
Cancellation plays out in four clear phases over time.
Immediately
Status changes to Canceled. No future charges will be made. Automatic renewal is off from this moment onward.
Between now and your cycle-end date
You still have full access — the same channels, groups, and resources you had the moment before cancelling. No change in what you can do until the cycle ends.
On the cycle-end date
The subscription flips from Canceled to Expired. The bot automatically removes you from the Telegram resources. Portal login still works, and you'll see the subscription in your history as a past record.
Later
You can subscribe again anytime — it becomes a new subscription with a fresh billing cycle. Your past history on the project (including the cancellation) remains visible to the creator.
Changing your mind
Cancellation doesn't block you from coming back. To resubscribe:
- Before the cycle-end date — you're still showing as Active, so there's no action needed. Your renewals resumed automatically? No. Once you've cancelled, automatic renewal is off until you re-subscribe. If you want to keep paying, cancel the cancellation isn't supported today — instead, let the current period end, then subscribe again.
- After the cycle-end date — open the portal or bot and subscribe to the same plan (or a different one). A fresh subscription is created with a fresh billing cycle.
Cancelling vs. not paying
There's a practical difference between cancelling and letting a payment fail:
- Cancel — a clean, intentional end. Access continues to cycle end. No negative marks.
- Let a payment fail — the provider retries a few times, eventually gives up, and the subscription lapses as Unpaid or Expired. You may lose access earlier than the cycle-end date (depending on provider retry policy), and you may briefly see a Past Due state.
If you're planning to stop, always cancel proactively — it's the better experience.
Cancelling in provider dashboards
Some payment providers let you cancel the subscription agreement directly on their end (Stripe, PayPal). Doing so:
- Stops future charges at the provider — same as cancelling in MemberPass.
- MemberPass picks it up via webhook and marks the subscription Canceled on our side (usually within minutes).
- Your access continues until your paid period ends — same rules as above.
If you cancel in MemberPass but the provider still shows the subscription as active, don't panic — our webhook to them typically clears it, but you can also cancel on the provider's end to be certain.
Common questions
Related
- Manage your subscription — the page you're on before cancelling.
- Trial memberships — how trials end (hint: they auto-end without requiring cancellation).
- Troubleshooting — if something doesn't go as expected.