Troubleshooting
Fixes for the most common subscriber problems — payment failures, bot issues, group access, and sign-in trouble.
By the end of this page, you should have a fix — or at least a clear next step — for whatever's going wrong.
Quick rule of thumb: if something's broken, your fastest path is usually to contact the creator of the project, not MemberPass support. The creator controls their project, plans, and bot, and has the tools to fix most issues directly.
Payment issues
Access / Telegram issues
Sign-in issues
Plan and subscription issues
Access code issues
When to contact the creator
Reach out to the creator directly for:
- Refunds or disputes on specific charges.
- Plans you expected to see but don't.
- Content access questions ("when will the next live session be?").
- Moderation or ban questions.
- Custom access needs (extended trial, gifted subscription, access codes for a team).
The creator can see your full subscription record and has the tools to make most fixes directly — often faster than going through support.
When to contact MemberPass support
Reach out to MemberPass ([email protected]) for:
- Security incidents you suspect affect the platform broadly.
- Bugs in the portal or bot that the creator can't reproduce.
- Privacy / data deletion requests that the creator isn't able to fulfil.
- Anything you believe is a platform-wide issue.
For individual subscription issues, the creator is always the right first stop.
Related
- Manage your subscription — main subscription view.
- Cancel a subscription — stop future renewals.
- Via Web Portal — full portal guide.
- Via Telegram Bot — full bot guide.